ak778 Privacy Policy

1. Data We Collect

When you interact with the ak778 platform — whether by registering an account, making a deposit, placing a bet, or simply browsing our pages — ak778 collects certain categories of personal data. The specific data collected depends on the nature of your interaction with our services. The following categories describe the personal data ak778 may hold about you.

• Full legal name as provided during account registration and as appearing on your identity verification documents.
• Date of birth, collected to verify that you meet the minimum age requirement of 18 years to use the ak778 platform.
• Email address, used for account communications, password resets, and optional marketing notifications where consent has been given.
• Bangladeshi mobile phone number, used for two-factor authentication, deposit and withdrawal confirmations via bKash, Nagad, Rocket, or Upay, and account security alerts.
• Residential address in Bangladesh (city, district, and postal code), collected at the time of identity verification.
• Government-issued identification document details (National ID number, passport number, or driving licence number), collected as part of our Know Your Customer (KYC) verification process.

• Payment method details, including the mobile financial service account number (bKash, Nagad, Rocket, Upay) or bank account details registered in your name and linked to your ak778 account.
• Transaction history, including deposit amounts, withdrawal requests, bet amounts, game results, bonus credits, and balance adjustments. This data is retained for financial reconciliation and dispute resolution purposes.
• Deposit and withdrawal verification screenshots submitted as part of the KYC or payment verification process.

• IP address at the time of registration and during subsequent logins, used for fraud detection, geographic access controls, and security monitoring.
• Device information, including device type, operating system, browser type and version, and screen resolution, collected automatically when you access the ak778 platform.
• Session data, including login timestamps, pages visited, games played, bet history, and session duration, used for platform optimisation and responsible gaming monitoring.
• Referral source data, where applicable, indicating the marketing channel or partner through which you first accessed ak778.

• Customer support correspondence, including emails, live chat transcripts, and any documents you submit in connection with a support query or dispute.
• Survey and feedback responses, where you voluntarily participate in platform surveys or promotional feedback programmes.

3. Sharing Your Data

ak778 does not sell, rent, or trade your personal data. We may share your data with a limited number of third parties where it is necessary to deliver our services, comply with legal requirements, or protect the integrity of our platform. All third-party recipients of your data are contractually required to handle it in accordance with applicable data protection standards and solely for the purposes specified by ak778.

To process deposits and withdrawals, ak778 shares transaction-relevant data with Bangladeshi mobile financial service providers including bKash, Nagad, Rocket, and Upay, as well as partner banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank where bank transfer services are offered. Data shared is limited to what is required to authenticate and complete the specific transaction.

ak778 may use third-party KYC and identity verification service providers to assist in verifying the identity documents and age of registered players. These providers receive only the specific identification data necessary to perform the verification and are prohibited from using that data for any other purpose.

The ak778 platform is supported by third-party technology providers, including cloud hosting services, game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and customer support software vendors. These providers may have access to technical and usage data in the course of providing their services but are bound by confidentiality obligations and may not use your data for independent commercial purposes.

ak778 may disclose your personal data to law enforcement agencies, courts, or other governmental authorities where required to do so by applicable law, a binding court order, or where disclosure is necessary to prevent or detect fraud, money laundering, or other serious criminal activity. In such cases, ak778 will disclose only the minimum data necessary to satisfy the legal requirement.

5. Data Security

ak778 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. The following security practices are applied across the ak778 platform:

• SSL/TLS Encryption: All data transmitted between your device and the ak778 servers is encrypted using SSL/TLS protocols. This ensures that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plain text. ak778 uses industry-standard cryptographic hashing algorithms to store password data, ensuring that even in the unlikely event of a data breach, raw passwords are not exposed.
• Two-Factor Authentication: ak778 supports two-factor authentication (2FA) via SMS to your registered Bangladeshi mobile number. Enabling 2FA significantly reduces the risk of unauthorised account access, and ak778 strongly recommends all players activate this feature.
• Access Controls: Access to player personal data within ak778's internal systems is restricted to staff members whose job functions require it. All internal data access is logged and subject to periodic audit.
• Fraud Monitoring: ak778 operates continuous automated monitoring of account activity for signs of unusual or suspicious behaviour, including multiple failed login attempts, unusual transaction patterns, and simultaneous logins from different geographic locations.
• Incident Response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, ak778 will notify affected players without undue delay and take immediate remediation steps. Notification will be sent to your registered email address.

7. Your Privacy Rights

As a player on the ak778 platform, you have the following rights in relation to your personal data. These rights may be exercised by contacting ak778 customer support at [email protected]. ak778 will respond to all valid data rights requests within 30 days of receipt. In certain circumstances, the exercise of a right may be subject to limitations or conditions as described below.